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TERMS & CONDITIONS

By using our service for your Wedding/Event Stationery, you agree to the following terms and conditions:

INVITATION SUITE

DESIGN

To request a free quote, please fill out the form below and we'll send you a quote including a mood board and some options to choose from. Once you agree with us, we'll send you more details about the payment options, timeframe, and other details.

 

Once the deposit is made, we'll start working on your suite. We'll send you a draft design within 5 business days for you to check and revise before it goes into production. Please check the design carefully because once you approve it, we'll process it and won't be able to make any further revisions on it once it's been approved by you.

TIMEFRAMES

Print times are normally 6-8 weeks, but if you're adding Embellish items, it could take an extra 1-2 weeks. If we need to change or extend these dates, we'll let you know immediately. It's important to consider that design revisions and delays in feedback may affect the timeline and potentially delay the process.

COLOURS

We try to make sure that all of our products, materials, and colours are accurately displayed on screen. However, keep in mind that what you see on a screen may vary from the finished product.

CALLIGRAPHY

Our calligraphy is all hand written for both digitally use or not, which means there will be slight letterform/script and placement variances throughout. You always can tell the difference between hand written calligraphy and calligraphy font.

SHIPPING

If you are living in Sydney and surrounding areas, you are welcomed to pick up your invitations when they're ready. We are located in around Sydney Olympic Park area. Otherwise, if you have no time or not living in Sydney area, the suites will send via Australia Post with tracking number and sign required for the delivery. Express shipping is recommended for urgent needs. We have no guarantee or control over shipment timeframes (besides the information provided via the tracking number) and advise allowing a longer lead-time as a buffer in the instance their are delays during shipment. We are not responsible, nor may be held liable for any losses, damages or delays due to shipping.

REFUND & CANCELLATIONS

Once the production process starts, we are not able to offer refunds or cancellations. Although we thoroughly check over all handwritten goods, occasionally errors may occur. In this instance, please contact us immediately and we will send a correction or refund the amount paid for the incorrectly written goods, if a correction is not available for any reason. If the error is on the list provided by you, the correction will incur additional writing/shipping costs.

DAY-OF STATIONERY

DESIGN

To request a free quote, please fill out the form on our website or kindly email us at hello@letterally.com.au and we'll send you a quote including a mood board and some options to choose from. Once you agree with us, we'll send you more about the payment options, timeframes, and other details.

 

Once the payment is made, we'll start working on your stationery.

For stationery that require digital design (e.g. menu cards or signages), we'll send you a draft design within 5 business days for you to check and revise before it goes into production. Please check the design carefully because once you approve it, we'll process it and won't be able to make any further revisions on it once it's been approved by you.

For stationery that doesn't require digital design (e.g. place cards), we'll doing the first sample of your list and let you know. After you approved, we'll continue working on the rest of them.

TIMEFRAMES

Day of stationery normally need 2-3 weeks to process. It depends on the quantity of your order and the availability of our supplies. If you need it within a week or less, we do offer rush fee 50% from the total invoice. Kindly contact us for our availability. It's important to consider that revisions and delays in feedback may affect the timeline and potentially delay the process.

CALLIGRAPHY

Our calligraphy is all hand written for both digitally use or not, which means there will be slight letterform/script and placement variances throughout. You always can tell the difference between hand written calligraphy and calligraphy font.

SHIPPING

If you are living in Sydney and surrounding areas, you are welcomed to pick up your invitations when they're ready. We are located in around Sydney Olympic Park area. Otherwise, if you have no time or not living in Sydney area, the stationery will send via Australia Post with tracking number. Express shipping is recommended for urgent needs. We have no guarantee or control over shipment timeframes (besides the information provided via the tracking number) and advise allowing a longer lead-time as a buffer in the instance their are delays during shipment. We are not responsible, nor may be held liable for any losses, damages or delays due to shipping.

 

Our starting flat rate for shipping Australia wide:

Standard shipping $10

Express shipping: $15

*The rate might be different depending on the size of your package

REFUND & CANCELLATIONS

Once the production process starts, we are not able to offer refunds or cancellations. Although we thoroughly check over all handwritten goods, occasionally errors may occur. In this instance, please contact us immediately and we will send a correction or refund the amount paid for the incorrectly written goods, if a correction is not available for any reason. If the error is on the list provided by you, the correction will incur additional writing/shipping costs.

OTHER CALLIGRAPHY SERVICES

SERVICE ONLY

(CLIENT PROVIDE THE MATERIALS)

To request a free quote, please fill out the form on our website or kindly email us at hello@letterally.com.au and we'll send you a quote. Once you agree with us, we'll send you more about the payment options, timeframes, and other details.

 

Once the payment is made and the material is received, we'll start doing testing on your material (you might consider that some material might not be able to be written, hence you have to tell us the details of your materials. We'll try our best to let you know how it goes and give you any suggestion that might needed.

You need to provide 20% spares from your total quantity (e.g. you need 100 envelopes to be written, you have to provide 120 envelopes)

ON THE DAY SERVICES

All the services that require us to come to your place and do the service is currently available in Sydney and surrounding areas. Booking our on the day service is minimum 7 days before the event. Any bookings made

in less than 7 days, you agree to be charged 50% from the rate. You need to provide space for us to do the service that might includes table, chair, or other items that we need for the service.

 

For styling service, we provide the styling tools and decorations that suit your theme and your vision. All of the items that you want to be styled is provided by you (e.g. your wedding shoes, perfume bottles, hair pieces, etc). For live calligraphy or engraving, we'll provide the calligraphy & engraving tools. The items that need to be personalised are provided by you (e.g. your wedding favours or wine glasses)

REFUND & CANCELLATIONS

Once the process starts, we are not able to offer refunds or cancellations. Partially refund is available for cancellation within 3 weeks noticed for on the day services.

Other services might have different terms & conditions, we'll send you our updated terms & conditions together with your quote request.

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